Repair Solutions

Simplify your customers’ repair experience. For greater customer satisfaction.

Our high volume repair centres allow our partners to provide their customers with comprehensive repair solutions for products. Thanks to our experience and rapid development in this sector, we enjoy repairing millions of devices every year across the world. We house repair facilities in the Canada, United Kingdom, United States and Australia that integrate with our other global business locations. Our depots also contain call centres that provide rapid customer support.

No one likes it when they have to send their device for repairs, and we fully understand that. Our fast-track service centres (we offer both depot repairs and regional centre-based repairs) ensure you keep your customers happy and loyal through the duration of their contracts and beyond.

We also offer self-service repair booking and repair tracking solutions for customers, in either branded or white label formats that integrate with our repair centre processes. Our high volume repair centres are ideally equipped to help increase the life cycle of products and the general happiness of your consumers.

Our world class repair solutions

Deliver best in class repair at the highest possible speed for maximum customer satisfaction. A2X Care Solutions provides a complete product support and repair ecosystem, from product returns to professional repairs in centralized depots and authorized service centers or at home.

We have a long history of providing electronic repair support services. We have a number of electronic repair support options, which include our repair booking tools, our repair tracking tools and our Interactive Diagnostic Tool (IDT) solution. All of these tools can be used online, at the POS or via call centres to help reduce returns avoidance levels and provide customers with unique support options:

Returns management

Minimize downtime. A2X Care returns management makes product returns easy for people while improving customer satisfaction. By partnering with leading logistics companies such as UPS, DHL, BlueDart, A2X Care guarantees global coverage.

Repair management

Deliver an instant high quality repair for any in-warranty and out-of-warranty issue. A2X Care Repair Management drives customer satisfaction through guaranteed short turnaround times and high-quality repair processes.

Field services

Deliver the ultimate in-home repair service experience. A2X Care Solutions Experts support people in the most convenient way right at home generating a higher brand loyalty.

Interested in A2X Care's Repair Solutions?

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Choose the solution that fits to your business needs and for you

Protect Solutions

Protect Solutions

Create a worriless usage experience with our insurance solutions, claim management and service fulfillment.

Support Solutions

Support Solutions

Empower your customers with our on-device apps, portals, walk-in and call centers.

Repair Solutions

Repair Solutions

Create a first-rate repair experience with our returns management, repair management and field service solutions.

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