Support Solutions

Unleash the potential of great customer support.

Customer satisfaction and providing an enriching customer experience are imperative to any business. In the realm of customer service, mobile and cross-channel access are becoming increasingly important. Your customers want to be able to start a conversation on one channel, whether it be chat, email or a social network, and then seamlessly transition to a completely different channel depending on the type of service they need. Not only are your customers looking for flexible support, but their channel preferences are also changing to favour electronic and self-service rather than phone service.

Our value proposition is our promise to you for best support solutions.

Provide a differentiated, personalized and innovative service experience across multiple support channels to stay ahead of today’s customer expectations. A2X Care Solutions enables seamless customer interactions: From self-help to assisted support, our global customer care ecosystem is ready to deliver excellent service by resolving support and repair requests efficiently and quickly.

For over 8 years, A2X Care has been providing help companies deliver better customer care, faster, and at a lower cost. Customer interactions that often begin with a problem are quickly turned into engagements that deepen relationships and drive future business.

Burst coverage

Deliver local, regional or global customer support by scaling your support and fulfillment network to your presence.

Optimized warranty costs

Diagnose and troubleshoot a problem in advance to reduce No Fault Found returns and lower warranty expenses.

Simplify your business needs

Customer support journeys that put the customer service experience in the spotlight and balance the cost of service with the value-add of lasting customer relationships.

Interested in A2X Care's Support Solutions?

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Choose the solution that fits to your business needs and for you

Protect Solutions

Protect Solutions

Create a worriless usage experience with our insurance solutions, claim management and service fulfillment.

Support Solutions

Support Solutions

Empower your customers with our on-device apps, portals, walk-in and call centers.

Repair Solutions

Repair Solutions

Create a first-rate repair experience with our returns management, repair management and field service solutions.

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